Case

Henrik Månsson SJ

Digitalisation and dialogue – the road toward a new customer interaction for SJ

” One of our most important key figures in this context is the satisfied customer index (CSI), where our work with the Agerus method has had a direct and positive impact. The dialogue that has emerged with the help of Agerus has involved and engaged our staff in a way that definitely has carried into the customer experience. Similarly, good leadership creates a culture that has a positive impact on our brand as an employer.”

Henrik Månsson, Head of HR Strategy

Tobias Frohm

Leadership at Systembolaget

“Our leadership is very much based on a coaching approach where dialogue is important, says Tobias Frohm. Here at Systembolaget, leadership is about creating the right prerequisites for our employees. That is why Agerus, with its focus on the assignment, prerequisites and dialogue, is well-suited as support to our leaders.”

Tobias Frohm, director of e-commerce and former HR director