Principle

Dialogue as a way of working

Make dialogue the way the organisation creates understanding, responsibility and development in everyday work.

Why the principle exists

Dialogue is where purpose and conditions for performance become clear.

Organisations can have clear strategies, goals and processes, but it is through everyday conversations that they are understood, interpreted and put to use. Dialogue is where people build a shared understanding of what needs to be done, why it matters and what is required to succeed.

Dialogue as a way of working means that conversation is not an additional activity alongside the work. It becomes a way to lead, follow up, prioritise and develop the organisation. When dialogue works well, problems can be identified earlier and responsibility can be taken closer to the work.

How it appears in everyday work

Conversations are used to create direction, remove obstacles and build responsibility.

In practice, the principle gives dialogue a clear place in management, follow-up and team development. It is used to interpret results, understand conditions for performance, prioritise actions and create shared responsibility for the next step.

01

Understanding

People interpret the purpose together.

Dialogue helps teams build a shared understanding of what the purpose means in their everyday work and what matters most.

02

Conditions for performance

Obstacles become visible and possible to address.

Through dialogue, teams can put into words what works, what causes friction and which conditions for performance need to be strengthened.

03

Action

The conversation leads forward.

Dialogue becomes Verksamhetsskap when it leads to priorities, decisions and responsibility for what happens next.

Connection to Verksamhetsskap

Dialogue is the engine of verksamhetsskap®.

In verksamhetsskap®, the Individual, the Team and the Purpose are connected through dialogue. Dialogue makes it possible to understand the purpose, reveal the conditions for performance and create shared responsibility for performance and development.

Agerus puts dialogue into practice through surveys, a digital platform, training and consulting support. Results and insights become useful when they are brought back into everyday work and used as the basis for conversation, prioritisation and action.